Customer Reviews and Testimonials
Read through our testimonials and reviews below to learn just a little bit more about what The Fireplace Hut can do for you. We are always happy to hear about how our customers are delighting in their new fireplaces. Contact us to share your story today!
The Fireplace Hut came through for us. When we were caught in a sudden need to do renovations to our family room, The Fireplace Hut responded to our need to change out an old inefficient wood-burning fireplace for a new beautiful gas fireplace in a timely manner. We had looked at replacing the old with the new last spring and had visited the showroom and with Dennis we decided on a model and he emailed us a quote. We put off ordering while other design aspects were being looked at as we had a couple years to move forward with this project to convert the basement space to a working space when the time factor was suddenly moved up to two weeks. In a week-end, I had the old fireplace out. I met the guys Wednesday, and we discussed the installation to take place in the next week. I let them in Tuesday morning at 8:30am, Eugene took the time to answer a few more questions while his helper brought in drop clothes and tools to do the job. When I came home at 4:30 there was a new fireplace working, everything was cleaned up, all the garbage was hauled away and the new remote and all the paperwork was left out for us to read. Overall a most professional job, we are very happy with the fireplace, the installation and the new warmth in our basement. Thank you to The Fireplace Hut!- Brian & Judy
I would like to express our appreciation for the excellent sere we received when purchasing our new woodstove. I have been burning wood for the past forty years. The Regency Alterra C2400 is by far the most superior stove I've used. The product packaging and quality control is the best. We are looking forward to purchasing a sauna from you in the future. Kindest Regards,- Mick & Ellen
- We are absolutely totally satisfied with our newly installed Regency natural gas stove.
- Ordered the product and it was brought in within 1 week and installation was scheduled right away.
- The installation crew did a fantastic job from start to finish completing the job in less than a day and providing a very cleanly installed retro from our previous wood stove.
- They were very conscious of the family room that they were working in a provided very clear instructions as well as operating manuals for the product. All packaging products were removed from site.
- We would highly recommend The Fireplace Hut for anyone looking to upgrading or installation of their next fireplace.
We have had numerous projects completed in our home by Dennis and his qualified staff from The Fireplace Hut. Each time, we have been very satisfied with the prompt and courteous service given to us, whether it was to come into our home to assess the project and prepare an estimate for that project or to actually begin and complete the project or just a follow-up service call. They were always on time for each appointment and always phoned ahead if something unexpected would arise changing the time of the appointment. That shows consideration and makes one feel valued as a customer.- Anonymous
We appreciated the knowledgeable and personable staff, Eugene, in particular, coming into our home to complete the project with utmost efficiency and professionalism. What was also impressive to us, was the neatness and cleanliness of the work area once the entire project was completed. It was like no one had even been in our home working on an instillation for the better part of a day. We would certainly, without hesitation refer everyone to The Fireplace Hut. Thank you, Dennis and your staff for a job always well done.- Ed and Flo
We are very pleased with the natural gas fireplace. The fireplace itself is very good and provides excellent heat with simple to use operation. The quote was exactly what the final bill was. The installers were friendly, knowledgeable and very accommodating. The installation was professionally done, looks great, and the installers used extra care with coverings to ensure all floor areas were protected. Everything was cleaned up after the job so it looked just as it had before they started. We are extremely satisfied with the service from start to finish with the Fireplace Hut."- Grant and Char
My husband and I were in the process of adding an addition to our home and felt a fireplace would add just the right touch. We knew just what we were looking for and did our research on the internet. We visited a couple of showrooms in and around the area but didn't find exactly what we were looking for. While browsing for chimney systems I came across a link for The Fireplace Hut. I browsed their website and found what I thought we were looking for and called. I spoke with Rick and after our first conversation was impressed as he was more interested in what would meet our needs that simply selling a fireplace. With emails back and forth to save us the drive and pictures of where we were placing the fireplace, Rick suggested a fireplace that met our needs exactly and was over $3,000 LESS that what I had initially found! How surprising & refreshing to find a business that is focused more on customer satisfaction than their profits.- Anonymous
When my husband and I tried to coordinate a time to go and see the fireplace we had selected we found Rick and Dennis very flexible in offering to come in after hours if necessary. Dennis showed us several of their displays, including the one we wanted to purchase. He went into great detail on all the pros, as well as cons, of each fireplace. When we made our decision the scheduling for installations was very timely. The installation crew was on time, courteous, and professional. The best part was the cost was exactly as quoted. Because of a power outage a few weeks ago we had an opportunity to try out our fireplace much sooner than anticipated and it worked wonderfully. We couldn't be more pleased with our service at The Fireplace Hut and would highly recommend them to anyone thinking of getting a fireplace.- Darall & Gina
We are delighted with our new Valor natural gas fireplace from the Fireplace Hut. It is efficient, beautiful and has greatly added to the comfort of our home. We appreciate the high quality workmanship and attention to detail provided by the staff of the Fireplace Hut during the installation process.- Don and Ann
I purchased a 24000 BTU Valor this winter and had it installed by the folks from the Fireplace Hut. The installation went without a hitch and the installers were neat and tidy. I used it in the family room in basement and it provides zone heating to supplement the furnace, which I might add has certainly cut in less in this winter. What I find is that because of the radiant heating I have no fan noise to contend with and can actually hear the TV programs better and certainly enjoy this aspect of the fireplace. It also provides a very consistent heat, very similar to a wood fireplace. No ashes to take out! No regrets! Enjoy greatly!"- Fred
When I asked for advice on a wood burning insert for an old fireplace in my home I contacted The Fireplace Hut and, after checking the dimensions of the fireplace, I was recommended to purchase a Pacific Energy Vista insert. I was given an accurate estimate of costs including installation and placed the order. Within a month an appointment was made to install the insert and the workers arrived as promised. The installer was obviously knowledgeable and meticulously precise in all his preparations and assembly. The installation was completed in 6 hours and I was impressed with the care and attention to detail of each step in the process. The Vista performs excellently well, I have tested it in warming the house adequately without using the natural gas furnace as it would need to do in an emergency and am delighted with the performance. I would recommend the Fireplace Hut unreservedly and the Vista insert as well. I would be willing to allow prospective buyers to visit my home and see for themselves if that would assist. Thank you Dennis and staff - a great job professionally completed.- Peter